Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps
Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification details Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in …
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Certification details
Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including:
- Marketing capabilities
- The automation of the sales, service, and support lifecycles
The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:
- Understand the core capabilities across the Dynamic 365 customer engagement apps.
- Validate your Dynamics 365 skills.
- Highlight your understanding of business operations and customer engagement.
- Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level.
It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.